Early access: factories claim their HIVEX profile free — first 10 leads on us.

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Help center

How can we help?

Answers for buyers and factories. Search, or browse by topic.

Getting started

What is HIVEX?

HIVEX is a B2B marketplace that connects buyers in the United States and Canada with verified manufacturers across Latin America. It is run by White Lion Procurement, which also provides logistics, inspections and trade services.

Do I need an account to browse?

No. Anyone can browse published factories and products. You need a free buyer account to send RFQs, save lists and message factories.

Which account should I create?

Create a buyer account if you purchase products. Create a factory account if you manufacture and want to sell to US and Canadian buyers. One login works for both sides of the site.

Is HIVEX available in Spanish?

Yes. Use the EN / ES switch at the top of any page. The factory workspace is fully in Spanish.

For buyers

How do I find the right factory?

Search by product or capability, then filter by industry, country, verification level, White Lion network and certifications. Save the factories you like and compare them.

What is an RFQ?

A request for quote. You describe the product, quantity, target price, Incoterm and destination. Send it to one factory from its page, or post it open to an industry.

How do I compare quotes?

Quotes arrive on your RFQ page with unit price, MOQ, lead time, Incoterm and validity side by side. Compare them on landed cost, not just unit price.

What happens when I accept a quote?

The RFQ is marked awarded, the factory is notified and a conversation opens so you can confirm the order details. The Incoterm decides who moves the goods.

Are prices on product pages final?

No. They are indicative ranges listed by the factory. The final price, MOQ and lead time are confirmed in the quote.

For factories

My factory already has a profile. How do I take control?

Open your factory page and click “Claim this factory”. Create a free factory account, tell us your role, and our team confirms you with the company before handing the profile over.

How do I add products?

From your workspace, open Products and add each product with photos, price range, MOQ, Incoterm and lead time. You can also import many products from a CSV file.

Why is my product “In review”?

Our team reviews every new listing before it goes live, to keep the catalog accurate. If a change is needed, you’ll get a notification with the reason.

How much does it cost?

Claiming, building your page and starting verification are free, and your first 10 buyer leads are free. Paid plans start at $50/month.

Verification

What does “Verified” mean?

The factory’s legal, tax and address documents for its country were reviewed and a live video call was matched against its factory photos. “Video-audited” factories also had their floor recorded.

Which documents do factories need?

Tax registration (for example RFC in Mexico, CNPJ in Brazil, NIT in Colombia), proof of legal incorporation, proof of address and recent factory photos. The workspace shows the exact checklist for your country.

Who can see the documents?

Only the HIVEX team and the factory that uploaded them. Documents are stored privately, never on the public site.

Does verification expire?

Yes. Verification is renewed periodically so the badge stays current.

Shipping & Incoterms

Which Incoterm should I choose?

If you have your own freight forwarder, FCA or FOB keep you in control. If you want the factory to deliver, DAP or DDP are simpler. Our How it works page has a who-does-what table.

Can White Lion ship my order?

Yes. Request a freight quote, QC inspection, border crossing or warehousing from the Services page or the contact form, and we quote each job.

Do goods from Mexico qualify for USMCA?

Many do, but not automatically. It depends on the product’s rules of origin. Our trade-consulting service can check yours.

Plans & billing

Why can’t I pay by card?

Paid plans are activated by our team after approval. We set up billing with you directly; no card is taken online today.

What is the buyer commission?

Buyer plans include a commission on orders placed through HIVEX: 4.9% on Buyer, 2% on Buyer Premium.

How are services priced?

Each White Lion service is quoted per job, based on what the order needs.

Account & security

I forgot my password.

Use “Forgot password” on the login page. We email a link that works once and expires in 60 minutes.

How is my data protected?

Passwords are stored hashed, sessions are protected, and private documents are only served to their owner and our team. See our privacy policy for details.

How do I close my account?

Contact us from the email on your account and we’ll deactivate it.

Still need help?

Our team answers by email and phone, in English and Spanish. +1 (385) 337-4045

Talk to our team